Dear Customer
In accordance with applicable privacy laws Directive 95/46/EC (General Data Protection Regulation), we
would like to take this opportunity to inform you that your personal
information will be processed in an ethical and transparent manner, only for
lawful purposes, and in a manner that safeguards your privacy and your
rights.
Processing takes place manually and using IT tools, and is done for the
following purposes:
- 1. To obtain and confirm your booking of accommodations and other
services, and to provide such services as requested. Since this
processing is required to define our contractual relationship and to
perform under our contract with you, your consent is not required,
unless certain “sensitive” information is submitted. Should you refuse
to submit your personal information, we will not be able to confirm your
booking or provide you with the requested services. Processing shall
cease once you check out, although some of your personal information may
(or in some instances, has to) continue to be processed for the purposes
and in the manner described below;
- 2. To comply with our “Public Safety Law” (Article 109 Royal Decree
n. 773, 18/6/1931) which requires that we provide identification data of
our guests to the police, for purposes of public safety, in the manner
established by the Ministry of the Interior (Decree of 7 January 2013).
Data submission is mandatory, and does not require your consent. Should
you refuse to provide such information, we will not be able to host you
in our hotel. Data acquired for such purposes shall not be retained by
us, unless you provide consent to their retention as required under
point 4, infra;
- 3. To comply with applicable administrative, accounting, and tax
regulations. For these purposes, your consent is not required. Personal
information is processed by us and our persons in charge of data
processing, and is disclosed outside the company only when and if
required by law. Should you refuse to submit the required data for the
above purposes, we will not be able to provide you with the requested
services. Data acquired for such purposes is retained by us for the
required statutory period (10 years – or longer, in case of tax audits);
- 4. To speed-up check-in on your next visit to our hotel. For such
purposes, upon obtaining your consent (which can be revoked at any
moment), your information will be retained for a maximum of 24 mounts
and will be used the next time you are our guest, for the reasons listed
supra;
- 5. To allow you to receive messages and telephone calls during your
stay. Your consent is required for such purposes. You can revoke your
consent at any time. Such processing, where consent is granted, shall
end when you check out;
- 6. To send you advertising messages and updates on special rates and
promotions. For this purpose, upon obtaining your consent, your
information shall be retained for a maximum of 24 mounts and will not be
disclosed to third parties. You may revoke your consent at any moment;
- 7. For purposes of protecting persons, property, and company assets,
using a video-surveillance system for some areas of the hotel, which are
duly identified by signage. Your consent is not required for such
processing because it is conducted pursuant to our legitimate interest
to safeguard persons and property against potential violence, theft,
robbery, damage, and vandalism. Surveillance is also conducted for
purposes of fire prevention and occupational safety and health. Recorded
images are erased after 24 hours, except on holidays or other days the
business is closed; images are never retained for more than one week.
These images are not subject to third-party disclosure, except as
required to comply with a specific investigatory demands from a court or
the police.
We also would like to inform you that the European Regulation grant you
certain rights, including rights of access to, adjustment, erasure,
limitation of, or objection to the processing of your data, as well as data
portability rights, when and insofar as applicable (Articles 15-22 of the EU
Regulations n. 679, 2016). You can also file a complaint with the Data
Protection Authority, according to the procedures set forth under applicable
regulations.
For any other concern, and to assert your rights under the EU Regulation,
please contact:
Data Controller : Hotel La Pergola
Data Processor : Hotel La Pergola